TSB customer claims he was left without any access to cash for two weeks after scammers hacked his account, changed his password and stole £3,500. Rupert Jones – not his real name – from Essex, was left with just 66p in his current account and even watched the criminals drain the money from his account via TSB’s mobile app. Scammers have been targeting TSB customers amid chaos caused by a botched IT upgrade which left 1.9million customers unable to access their online banking. Rupert, 56, has rheumatoid arthritis and says he spent more than six hours on the phone to TSB trying to resolve the issue but still doesn’t know whether he will get his cash back – or when he’ll have access to this account. He became aware of problems with his account when his mobile firm alerted him that his password had been changed. The hackers used a type of fraud called “sim swapping” where they convince your mobile firm to activate a new sim card giving fraudsters control of your mobile number. The crooks are then able to reset your mobile banking passwords and transfer money out of your account. Ruper watched as scammers transferred money out… Read full this story
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